KOO Kalem Jute Rug Natural

Buying Guides

Browse our buying guides to learn about all the essentials required for buying and caring for home, party and craft products:

• Art & Craft Buying Guides
• Curtains & Blinds Buying Guides
• Home Buying Guides
• Kitchen & Dining Buying Guides
• Party Buying Guides
• Sewing & Fabrics Buying Guides

Free Delivery On Standard Orders Over $120*

Promotion Details:

This offer is subject to all of the following terms and conditions:

• Free shipping is only valid to destinations within Australia.
• To qualify, your order must be greater than $120 after any sale discounts or coupons are applied. The order value is not inclusive of any quoted freight charges or installation charges.
• Offer excludes Bulky products.
• Offer excludes eGift Cards.
• This offer only applies to orders placed online for delivery.
• This free shipping offer may be withdrawn or altered at any-time.

Online orders must meet the above criteria in full to qualify for free shipping*.

Delivery Information

* Orders must meet the Free Delivery Promotion criteria in full to qualify for free shipping.
**Please note Islands cannot be serviced by our Courier Services.  Additional fees may apply for standard delivery to Islands.
**No PO Boxes & Parcel Lockers for Bulky 3 & above.

Delivery Acceptance

Home delivery orders may be delivered under ‘Authority to Leave’ if the carrier deems it safe to leave items at the delivery address. This is at the carriers discretion. If it is deemed unsafe to leave the items, and no one is home to accept the parcel, a card will be left with instructions on how to collect them from your nearest delivery depot. Once your order has been delivered, Spotlight accepts no responsibility for any damage to, or loss of, your items. If you believe you have not received everything you ordered please contact us within 14 days of delivery.

Please note all Big & Bulky products and Oversized items are delivered via Couriers and cannot be delivered to any Australia Post Services, including Australia Post Offices/ Outlets, Parcel Collect, PO boxes, roadside mailboxes or parcel lockers.

Delivery Times

Orders are typically dispatched within 1 business day. Occasionally, during promotional periods or on weekends, it may take longer.

Metro Deliveries - should arrive in 2 – 5 business days
Regional Deliveries -should arrive in 3 – 9 business days
Remote Deliveries - should arrive in 5 – 13 business days

Click & Collect

Click & Collect is now available in all stores.

Read more about Click & Collect information.

Split Delivery

Occasionally, customer's orders may need to be sourced and supplied by multiple Spotlight locations. If this is the case, then your order will arrive at its destination in more than one consignment and possibly with more than one courier company. The multiple shipping charges are not passed onto the customer. The shipping charge paid at the checkout page of the order will not be exceeded even if multiple deliveries are required.

Read more about delivery information.

Returns Information

If you order an item online and it is not of acceptable quality or does not match the description, you can return it to us by taking the item to your nearest Spotlight store. If you are unable to get to a store, please call customer care on 1300 305 405.

eGift Cards are non-refundable or redeemable for cash.

“Online Only” and “Special Order” items cannot be returned to stores.  In order to return an Online Only or Special Order please contact our customer care team on 1300 305 405. Spotlight will not accept the return of Online Only or Special Order items under the change of mind returns policy.

For more information, read our returns policy.