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Delivery
Free Delivery On Standard Orders Over $120*
Promotion Details:
This offer is subject to all of the following terms and conditions:
- Free shipping is only valid to destinations within New Zealand.
- To qualify, your order must be greater than $120 after any sale discounts or coupons are applied. The order value is not inclusive of any quoted freight charges or installation charges.
- Offer excludes Bulky products.
- Offer excludes eGift Cards.
- This offer only applies to orders placed online for delivery.
- This free shipping offer may be withdrawn or altered at any-time.
Online orders must meet the above criteria in full to qualify for free shipping*.
Delivery Methods & Shipping Costs
Individual product pages indicate if an item requires Standard, or Bulky 1 – 4 deliveries.
Delivery on Standard products are capped, no matter how many Standard products you buy. Standard product orders are typically delivered weekdays by Couriers Post.
Delivery on Bulky products are charged per item. All Standard products ordered with Bulky products are delivered free! Bulky products will be delivered via courier.
Delivery Type | National Flat Fee | Includes |
Standard | $9.99 | As many standard items as you like |
Bulky 1 | $14.99 | Up to a maximum of $29.98. |
Bulky 2 | $19.99 | Per item - maximum charge of $19.99 |
Bulky 3** | $19.99 | Per item - up to a maximum charge of $39.98 |
Bulky 4** | $34.99 | Per item - up to a maximum charge of $69.98 |
* Orders must meet the Free Delivery Promotion criteria in full to qualify for free shipping.
**No PO Boxes & Parcel Lockers for Bulky 3 & above.
Delivery Acceptance
Home delivery orders may be delivered under ‘Authority to Leave’ if the carrier deems it safe to leave items at the delivery address. This is at the carriers discretion. If it is deemed unsafe to leave the items, and no one is home to accept the parcel, a card will be left with instructions on how to collect them from your nearest delivery depot. Once your order has been delivered, Spotlight accepts no responsibility for any damage to, or loss of, your items. If you believe you have not received everything you ordered please contact us within 14 days of delivery.
You can manage your delivery via Courier Post.
Delivery Times
Orders are typically dispatched within 1 business day. Occasionally, during promotional periods or on weekends, it may take longer.
Bulky products will be delivered via courier. Please allow 3 – 7 business days, depending on the delivery location. The courier will be automatically selected based on the goods being shipped, the size and weight, delivery pick-up address and delivery location address. Our couriers deliver weekdays only.
Delivery Areas
Standard products are delivered via the Couriers Post network and are home delivered where this service exists.
Bulky products can only be sent to street addresses and due to carrier restrictions, we cannot deliver Bulky products to Rural Delivery areas.
Should we be unable to arrange delivery to your location, we will arrange a refund for your order.
Split Deliveries & Multiple Consignments
Occasionally, customer's orders may need to be sourced and supplied by multiple Spotlight locations. If this is the case, then your order will arrive at its destination in more than one consignment and possibly with more than one courier company. The multiple shipping charges are not passed onto the customer.
The shipping charge paid at the checkout page of the order will not be exceeded even if multiple deliveries are required.
Order Tracking
For information regarding tracking your order, see the Track your order page.
International Delivery
Spotlight is unable to ship internationally at this time, however orders can be placed from overseas for delivery to a New Zealand address.
