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Delivery
Free Delivery On Standard Orders Over RM300*
Promotion Details:
This offer is subject to all of the following terms and conditions:
- Free shipping is only valid to destinations within Malaysia.
- To qualify, your order must be greater than RM300 after any sale discounts or coupons are applied. The order value is not inclusive of any quoted freight charges or installation charges.
- Offer excludes Bulky products
- Offer excludes eGift Cards.
- This offer only applies to orders placed online for delivery.
- This free shipping offer may be withdrawn or altered at any-time.
Online orders must meet the above criteria in full to qualify for free shipping*.
Delivery Methods & Shipping Costs
Individual product pages indicate if an item requires Standard, or Bulky 1 – 2 deliveries.
Delivery on Standard products are capped, no matter how many Standard products you buy. Standard product orders are typically delivered weekdays by Singapore Post.
Delivery on Bulky products are charged per item. All Standard products ordered with Bulky products are delivered free! Bulky products will be delivered via courier.
Delivery Type | West Malaysia Flat Fee | East Malaysia Flat Fee | Includes |
Standard | RM 17 or FREE over RM 300* | RM 98 or FREE over RM300* | As many standard items as you like |
Bulky 1 | RM 26 | RM 170 | Up to a maximum of RM 52 to West Malaysia or RM 340 to East Malaysia. |
Bulky 2 | RM 40 | RM 280 | Maximum charge of 1 items per delivery type. |
* Orders must meet the Free Delivery Promotion criteria in full to qualify for free shipping.
Delivery Acceptance
Home delivery orders may be delivered under ‘Authority to Leave’ if the carrier deems it safe to leave items at the delivery address. This is at the carriers discretion. If it is deemed unsafe to leave the items, and no one is home to accept the parcel, a card will be left with instructions on how to collect them from your nearest delivery depot. Once your order has been delivered, Spotlight accepts no responsibility for any damage to, or loss of, your items. If you believe you have not received everything you ordered please contact us within 14 days of delivery.
Delivery Times
Orders are typically dispatched within 1 business day. Occasionally, during promotional periods or on weekends, it may take longer.
Standard and Bulky products are delivered weekdays by Pos Laju. Please allow 2 business days.
If you have not received your order in 3 weeks, please contact our Customer Care Department.
Delivery Areas
Standard products are delivered via the Pos Laju network and are home delivered where this service exists.
Bulky products can only be sent to street addresses and due to carrier restrictions, we cannot deliver Bulky products to Rural Delivery areas.
Should we be unable to arrange delivery to your location, we will arrange a refund for your order.
Split Deliveries & Multiple Consignments
Occasionally, customer's orders may need to be sourced and supplied by multiple Spotlight locations. If this is the case, then your order will arrive at its destination in more than one consignment and possibly with more than one courier company. The multiple shipping charges are not passed onto the customer.
The shipping charge paid at the checkout page of the order will not be exceeded even if multiple deliveries are required.
Order Tracking
For information regarding tracking your order, see the Track your order page.
Once your order is dispatched, you'll receive an email from Spotlight containing your tracking code. If you do not receive this email and would like to obtain your tracking number, please email our Customer Care Department.
International Delivery
Spotlight is unable to ship internationally at this time, however orders can be placed from overseas for delivery to a Malaysian address.
